Refund & Returns Policy

Last updated: 4 September 2026.

Our Guarantee

If a product arrives damaged, incorrect, or materially different from how it was described, contact us within 48 hours of delivery with photographs and we will replace it or refund it.

What We Cannot Accept

For health and safety reasons, cannabis products cannot be returned once they have left our facility. Preference — not liking a strain’s flavour or effect — is not grounds for a refund.

Lost Parcels

If Canada Post confirms a tracked parcel is lost in transit, we reship or refund the order in full.

How to Make a Claim

Email support@cannablossomstores.ca with your order number, a description of the issue and clear photographs. Most claims are resolved within two business days.